SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack came in for 2,5 weeks. And be prepared for the fact that it is small)))) inside the lining there is no .... At the same time, if you need to put a purse, phone and maybe even sunglasses, it is quite suitable. Neat, matches the photo, looks very stylish. Please note the straps are not processed, so you get a small handbag-backpack-transformer for acceptable money))
Cute briefcase, for cute girl
Badly sewn.
Same as in the picture, quite roomy. I like it
Small and cute, just like the picture, came a little crushed but nothing important
came in pink but i love it even more than the brown !!
Order received, but without warning, nice but small
The product came quite quickly, the backpack is small, corresponds to the description.
My daughter is delighted, thank you
Good, but trooooooop small
Very lovely purse for ladies.
The backpack came, good but very small. Отдам sister
Cute
Thank you very much! Happy!!
The goods to rostov went about a month, corresponds to the description, very satisfied. The backpack is small, a little more palm
Ordered 11.06 received 08.07 perm territory. Backpack compact, corresponds to the description. The track was not tracked. The store is good, i recommend ordering.
bag came quickly, all is ok
Good...
So small
good. leather is very rough. little bit small. but i like it. it's actually as described. thanks store
Small, cute, long comes in the desired shape, as it came in the folded form (logically). Comfortable, but when ordering you know, very small
The backpack looks like the picture and is cute. However I wish it was more sturdy. I does not look that full as in the picture.
The parcel came very quickly, a cute backpack, for its price is wonderful! Very satisfied, i recommend!
Small backpack for necessary trifles)
alles is ok.