SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered my wife. she really liked it. the store is just the same for 1900. inside some nice material. for this money 5 + put. Looks like an expensive backpack.
Duge class basic backpack
Good backpack! as in the picture. the child liked) delivered quickly. thank you to the store! I recommend.
Zamovila 07.07, otrimala 22.07, zamovlennya duzha pre-war
Everything as described, I love it
1 the backpack corresponds to the description and looks the same as the store 's photo. But live, it looks cheap. Like everything, as in the picture, and more of its value do not give. It's plastic. Was packed in a normal package, without protection. As a result-creases on the pocket and side. Shorter stuff.
Cool strap
Beautiful backpack)
The order was received very quickly. The backpack looks exactly like the picture
The backpack came a little crumpled, but i think it will straighten out. The daughter is happy.
Great
Very cool backpack! Roomy.
Beautiful bags
Great for your money
Good handbag
Backpack cool. Solid, keeps a good shape. Pockets front and back, very comfortable. The parcel came for 21 days, delivered by the transport company sdek by courier. Well packed. I liked it very much. I recommend.
Came in 3 weeks to Poland. All is consistent with the description and pictures. Backpack is cute.
The parcel came quickly enough, to the apartment by courier, a little crumpled, but i think it will smooth out, everything is whole, lock works
In tyumen the goods came for 13 days. The goods are completely satisfied Seller thanks☺️✨
Backpack cool
The package came quickly. I ordered 12.06.19 came 25.06.19 to voznesensk. Everything is well packed. I advise this product.
Please deliver it next time by signed delivery rather than stuffing it into my letter box,my bag was damaged at the bottom cus of that
Nice backpack. Delivery is fast.
Excellent backpack, very beautiful color
SUPER