SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The second time i order from the same store, very dovolna
Excellent, soft, but the color is more likely bordeaux than red)
The bag is good, but i do not think that the skin
My second bag, the first took blue and very satisfied with it. Worn perfectly, roomy, clothes do not stain. The truth is sewn a little differently, this is even, the corners do not fall into place. In advance prepared for the bag another belt, for me the native chain is long (post 160), and it can not be adjusted. Delivery is very fast to the post office.
A good bag, but a short strap, and so it's cool
Bag
Beautiful bag.
Good bag
great bag
The bag is good but not sure that the leather and short strap on the height of 178 cm strap
Great bag. Delivery sdek.
Bag super. The parcel arrived in 3 weeks. Packed well. thank you to the store. i will order more.
100% spokojnosť, doručené for 18 dní
Cute pocket
Handbag is beautiful though for me has nothing to do with color rose red maybe nastąpiła misprint with wine red;) but anyway I am very glad because I like: P wyglada very elegantly RECOMMEND
As described. Very kind salesman. I write to tell myself that there was no color i had asked for. Just in case i wanted to wait for them to manufacture more or trade it for another. It's fur and very nice.
The bag is just class, came for two weeks, very roomy, it does not look cheap even the gold chain, all the tags on the locks are leather themselves in appearance too.
It's just fine!! Packed everything is fine, i'm very happy!! Seller thank you so much
recommended
Gorgeous bag!!! Excellent work, perfect sewing, soft leather and amazing color! It is wine red (crimson), darker than the picture but very elegant and rich! It came very well packed and has a protection brown case to keep the bag away from dust and damage! I can't be happier with this cross body jewel, just splendid bag! The communication with the vendor was very pleasant and easy going! I have asked for protect period extension and was granted such! I highly recommend that item and that brand! I will gladly browse their other models and hopefully choose another one
The bag is excellent. But the chain does not like
Lovely bag, wonderful store! Put a gift and a coupon, sent lightning fast. Brought the courier, everything quickly, clearly. A great gift for mom on march 8 will be!
Really great bag.
Delivery by courier 3 weeks to mo. Packed perfectly. Natural code. Very satisfied with the purchase. I recommend
Excellent bag, soft and roomy, but!!! Handle with black fill that strongly spoils the entire bag. I'm very upset.