SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fastener does not stop unscrewing but very nice product!
Very beautiful!
Beautiful, light, excellent lock, the color is saturated blue with a pink tint. Inside is a very convenient number of compartments and plus a rubber as a gift. Thank you!
Normal of course purse for this money, but it looks cheap, the lock is weak, soon in any way will fly. But delivered to irkutsk for 2 weeks
Super!!
Super. Better than i thought. I'm delighted. Gorgeous. I advise everyone. The goods quickly came to kazakhstan than i expected. It's my birthday. And a gift is.
Color, as in the photo. There are no protruding threads, lightning is ok. One minus, he's sooo brand. Collects all prints and scrapes. Prepare that in a month and a half it will be scratched. In general, the purchase is satisfied.
me
Came for 17 days! Wallet just super! Seller recommend. Processed and sent the order in the shortest possible time. Track tracked.
Very beautiful, i recommend)
Very cool! I'm delighted!
It's very nice and very good item. I think this so strong and for hard wear.
Excellent wallet, there are a little scratches, fast delivery to samara
Rapid implementation of order, lovely portwel :) Recommended!
Conform to the photo and description
It is chic, do not even doubt the purchase.
Too beautiful, recommendation 100%
perfect
Well, norm, the gift is still given, in the form of gum
Everything came quickly in 14 days, paid shipping, the store put a gift hair band. Thank you very much!!!
Very nice
Happy, everhing is good. Very fast delivery
Super recommend in fact even nicer!!!
Hardened his wife. Peter arrived in 24 days. The color is cool, made well. There are all necessary compartments for cards and days. Included is a strap with a carabiner.
Cute purse, a little i would like more, back to back the paper money.