SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and stylish bag. quite consistent with the description. what is in operation-time will show.
Expected more .... It's not white. as i ordered ..... yellowish... but it's probably not right-color probably look more effective .... to the store there is no claim. Service is normal!
The bag is very beautiful. patent handle without scratches. looks very elegant. clever store sent very quickly
A little big for my taste but it's very good thank you
100% as the picture
Am so much in love with this bag thanks to the store for the fast delivered
Bag class! Very like
Thank you
I love the bag. Medium sized. beautiful
very beautiful I love it
Super! Super! Super! Perfect! The store works for conscience! with p a s and b o!
RECEIVED
Fully corresponds to the description
I want to express my great gratitude to the store for the fact that the package is packed well and reached me intact. I got a breath in 3 weeks. I'm delighted with the handbag cool! I recommend the seller. I will order more.
Excellent bag, matches the photo. Thank you very much! I recommend!
Great handbag! Thank you very much!
The bag is wonderful, the delivery is fast, packed perfectly, only positive feedback. Very beautiful color, store recommend and many thanks to him. As a gift i put a rubber, a trifle, but nice! Thank you very much.
Ocen xarošaja
The bag is super-super, looks very rich and stylish, not wrinkled, the inside store put the suspension and the hair rubber as a gift. Shipped and arrived in the shortest possible time. The color is not the same as in the picture, but closer to the burgundy, there are no legs at the bottom...
The bag looks good in appearance, slightly wrinkled when delivering, the line is not everywhere ideal, but it is not noticeable. Metals on the side ring. And in the pockets of the inner thread a little climbed on the first day. For a long time i think it is not enough, but in style it is pretty.
Delivery 3 weeks. The workmanship and appearance are very high!
I love this bag and the little gifts inside. I totally recommend it.
Very beautiful bag
Super fast delivery and nothing beautiful!!! I love it!!!❤Are feicissima with this purchase. Much thanks to the store. Recommend it.
Beautiful! Loved! Excellent product, well packed and came early. Congratulations to store