SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store of the week sent the order because it was not available. But the bag is cool, take
Delivered unharmed. The truth is a lot of threads stick out. It was about a month
Very beautiful handbag) pleasant to the touch, without flaws)) two straps. I'm happy :)))
Delivery 2 weeks!
Very pretty handbag, looks stylish
The store quickly sent the order, it went almost a month, the track was tracked. The bag is just awesome, everything corresponds to the description. The item was very well packed. Everything is fine, i advise the seller!!!!
Very cool handbag
Excellent, it arrived earlier.
all ok!
Everything is fine!!!)))
The goods came quickly, without defects. Exactly the same as in the description
Good bag, roomy and does not look bulky
My good!
A good bag, came for a month to moscow.
A good bag, worth my money, my belt is great, although i'm not small.
The bag is excellent, the seams are even, the locks and accessories are in excellent condition. All straps are packed in cellophane and neatly folded inside the bag, the rest of the space filled with paper. Came in a box, packed in a few bags and wrapped tightly in a film in the pouches. The box was very wrinkled, but thanks to the package the bag was not damaged. Very happy to buy.
The bag corresponds to the one in the picture.
In real life it looks cheaper, not worth your money.
The bag is just super! Better than expected, came quickly
The parcel went long, more than a month, but the store warned about the problem with logistics, apologized for the delay. The product corresponds to the description, packed well.
Came to ukraine in 14 days. Small, beautiful, neat. The only but-in the photo is a black bag with silver fittings, and comes with gold. For me this is a plus (and i wanted), but maybe someone wants differently, etc. Pay attention. Includes a long beautiful belt and a small fat-fashionable)
The bag is cool in kemerovo in 16 days. There are extra threads inside, outwardly everything is fine.
Great handbag! The material is nice, made neatly, the locks are good, everything was carefully packed (each handle, strap in its bag, paper inside, whatever the bag is not wrinkled, outside the bag, puffy, box ..) came very quickly. All as in the picture. Thank you!
Great handbag. Well sewn, roomy, decent accessories, good straps. Came in intact, was very well packed. the order came very quickly, in just 5 days.
Bag bomb, but oooochen long i waited for her