SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very satisfied! Bag as in the photo, and plus fast delivery. Love this backpack, exactly like in the pictures. Fast delivery
this bag is very cute
Backpack is good, all as in the description. Delivery of a month and a half to moscow through sdek. It's a long time.
Backpack cute, corresponds to the picture, brought the courier to the house, delivery is pretty fast
Good backpack., took the child in the first class. Thank you.
Ruzychek liked
Very good backpack. Thank you!!!! Came in 20 days to primorsky krai. Received in the extradition point of the sdec.
Backpack-high!
Thank you,great item,great store!AAA+++
The backpack was delivered very quickly, 12 days to the kaluga region. The child liked the backpack, there is a small crevature, but in general everything is fine.
Linda
A little flimsy zippers inside, but in general a good teenage backpack. On 11 summer daughters took. Arrived quickly
this cute black cat is good for birthday presents. pretty and classy. store thumb up
Loved my backpack! THE product is really as pictured, excellent material… All perfect!
They arrived super fast and everything in order as always
Thank you!
Bien
The backpack looks great, the color is slightly yellow. Unexpectedly heavy, apparently due to its material
Backpack cool, the child really liked. I recommend!
I chose the fabric, because. To the skin or leatherette indifferent. The backpack is small, conditionally for tetradok, a little had to be ventilated. On the magnet only one foot of two can close the eye. To the touch i like the material, a little rough or rough. At the bottom there are pimples, like handbags, to put on them to avoid erasing the fabric. In my not too professional look, everything is just fine done. Maybe somehow i will add a photo to the recall.
Backpack fire! Fast delivery sdecom, brought the courier. The backpack is roomy and very cute. The only thing that stinks, but with time will fade i think
It's a lovely and very comfortable backpack
Super
A good backpack, the child liked.
nice cat backpack for my children