SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast shipping, 11 days. The backpack is super, all locks work. All that has to fit. Thank you for the gifts) i recommend 100% :-)
Fast delivery, the backpack is very good, ordered first bronze now black. very satisfied, thanks to the store! i recommend!!!
Perfect purchase, everything is fine thanks to the store for the nice gifts and wonderful bag
Backpack really liked, the skin is soft, pleasant to the touch. The goods arrived quickly
Everything perfect is the second i buy
Very good order thank you
awesome product, pure leather, so cute! Delivery was fast! Bought one for my daughter and then bought one for myself as well. We both love it!
I cannot believe. the bag is wonderful..gorgeous. I was expecting for such a price. very very nice. store highly recommended. thanks for the gift. all details. new bag.
I love it, thank you very mutch!
Great backpack. Photo and description corresponds.
Thank you very much! The backpack is good..., we will use it for its purpose, for moms with a child, for all sorts of trifles...
Labai patiko. Rekomenduoju!
this bag is better than i thought. IT s incredible awesome!
Very smoothly and quickly. the Goods very good. Recommend
Nice backpack! Neatly sewn, corresponds to the description. I recommend to order and also recommend this store! Delivery to kostroma 10 days :)
Cool very!!! Eche and gifts put!!! Thank you very much!!!
Backpack is just super! No words! Thank you very much. Special thanks for the gifts. Very nice. Definitely recommend.
Very good backpack. The producer put in a gift a bracelet, 2 rubber bands. I recommend. I will still order from this prodov. Thank you.
Backpack super! Wife really liked
I liked everything, the backpack is soft, beautiful, odorless. Came in for 10 days. This store is the second backpack i bought. Packing is wonderful, nested a small gift.
Very cool!
Backpack super. Delivery fast to bashkiria 12 days. thanks.
Good product. Seller Ok.
Thanks for the backpack!!) already all friends ordered the same, everyone is happy!)) small, roomy, pockets are very comfortable, the colors are interesting, leatherette is pleasant, soft and odorless!! I recommend, boldly take!))
Very good backpack, small, neat, looks great, the store's photo is 100%. Delivery to peter 16 days.