SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tsuyubag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tsuyubags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
THE product was received in 23 days, was satisfied, no defect, came in perfect condition. The only thing that was displeased, the link was saying that the bag was leather, but actually was synthetic leather or ecological and not real leather.
Comfortable bag, all locks are whole, light, soft, can put many things. Good pens. The order came very quickly-2 weeks in belarus. Thanks for the little souvenir)))
A little wrinkled, but i hope everything will straighten out! Seller 5 +++
Hello! The goods are delivered within a month from the date of the order. Packaging whole. The bag is beautiful and functional. Thank you. Tatiana.
Bag very soft, Color beautiful but the Stitching not neatly stitched.
Absolutely thrilled with the beautiful bag. Colour and bag exactly as described. Exceptionally fast postage. Never received a parcel so quickly. I am going to save this store as a favourite. I recommend to all on Aliexpress. Thanks very much.
Very fast shipping
I really liked it. The size is medium but wide. Nice bag. Thank you very much
Nice bag
goods have arrived well the conditions are very good. thaks
nice bag. Good size not as dark as picture More of a light mauve Like it though
Seller has passed with flying colors. Thanks. Just as described in pictures Recommend stores thank you
In fact, less than it seems
Loved the bag, very beautiful! As waiting. Thank You
Delivery on time
Got it. All right, thanks to the store.
Thanks
Very beautiful Bag
Imitation leather, sewn neatly
Excellent bag, second time ordered
Lovely bag - Looks classy, very well sewn, lovely texture and just the right size. Definitely a great buy.
Thankyou very much for my handbag it is really lovely,i am very happy with it.
Bag arrived in less than 3 weeks! Very happy with it, exactly as described. Ordered grey and love it.
The bag is soft, comfortable, it came very quickly. Thanks to the store.
total satisfaction